Ikeja Electricity Distribution Company (IKEDC) Needs Call Centre Agents

Ikeja Electricity Distribution Company (IKEDC) Needs Call Centre Agents – The call centre agent will be responsible for receiving audio  complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC etc.
Ikeja Electricity Distribution Plc (Ikeja Electric) come into being in 2013 after the federal government executed its programme of unbundling Power Holding Nigeria Plc and privatising the entire electricity  operations in Nigeria. 
Ikeja Electricity Distribution Plc is said to be one of the largest outfits that came out of the privatization exercise. IKEDC one of Nigeria’s largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. 
Ikeja Electricity Distribution Company (IKEDC) Needs Call Centre Agents

Ikeja Electricity Distribution Company (IKEDC) Needs Call Centre Agents

If you are interested in this job and in fact qualified, IKEDC  is recruiting to fill the position below:
Position: Call Centre Agent
Location: Lagos
Job Type: Full time
Reporting To: Customer Service Supervisor

Responsibilities:

Ikeja Electricity Distribution Company (IKEDC) Needs Call Centre Agents

  • If you get this job, you will be responsible to obtain clients’ information by answering telephone calls; interviewing clients and  verifying information.
  • In addition, you will be responsible to respond to billing inquiries and handle customers’ high bill complaints.
  • You will also provide information about company programs, products and services.
  • And be reporting electric emergencies and outages.
  • Furthermore, you will provide data to customers requesting new services and/or construction and channel to appropriate office.
  • Consequently, Provide resolution of customer complaints.
  • You will also be responding to utility commission and agency inquiries.
  • As well as updating customers’ account.
  • Administratively, you will be taking telephone calls on behalf of IE in order to fulfil customer requirements.
  • In relation to the above, you will know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
  • On technical ground, you will maintain communication equipment by reporting problems.
  • Also, maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Assist in Carry out any other duties  and instructions as requested by Head customer Service and Head of Department.


Ikeja Electricity Distribution Company (IKEDC) Needs Call Centre Agents

Minimum Qualifications

To fit in properly on this role, you require:
  •  A first degree or its equivalent diploma qualification.
  • You also requires not less than 2 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies:

  • You must possess current knowledge of profession.
  • And good knowledge of the business
  • Together with efficient customer service management
  • Working Phone Skills.
  • Proven Analytical skills.
  • Commitment to Task.

Behavioural Competencies:

Ikeja Electricity Distribution Company (IKEDC) Needs Call Centre Agents.
This entails that – 
  • You will have the ability to work under pressure and multi task effectively.
  • You must have excellent Verbal communication & interpersonal Skills.
  • One that pays attention to Detail.
  • And persuasive.
  • Able to maintain good customer Service


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Application Closing Date

5th March, 2018.

Ikeja Electricity Distribution Company (IKEDC) Needs Call Centre Agents

How To Apply

Interested and qualified candidates should visit: httpwww-ikejaelectric-comcareer-portal to apply online. Ikeja Electricity Distribution Company (IKEDC) Needs Call Centre Agents