3 Job vacancies at Airtel Nigeria February 2022- Business Solution Manager at Port Harcoourt, Retail Shop Managers for Lagos, Osun and Ekiti, and Lead, TowerCo for Lagos offices.
Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria is recruiting to fill the following positions below:
(1) Business Solution Manager
Location: Port Harcourt, Rivers
Deadline: 26th January, 2022
Job Description
Table of Contents
Provides the required and much-needed Pre-sales, Technical and Operations related support to the Enterprise Services Business for efficient and timely Service delivery within the service value chain
Key Requirements
- Bachelors Degree in Computer Science, Electrical Electronics Engineering with Computing Option or any other IT related courses
- Professional qualifications in Networking such as CCNA, CCNP or higher will be an added advantage.
- ITILv3 and any service management exposure is desirable
- 5-7 years of work experience with 3-4 years of relevant experience in Telecom Industry. 2 which has to be at supervisory level.
- Relevant experience in IT/telecom enterprise services networking environment will be preferred.
- Good Sales techniques overview and exposure.
- Extensive knowledge of Microsoft office suite (MS Project, Word, Excel, Visio, and PowerPoint)
- Good knowledge of Agile or other processes.
Visit: www.linkedin.com/jobs/view/business-solutions-manager-at-airtel-nigeria to apply
3 Job vacancies at Airtel Nigeria February 2022
(2) Lead, TowerCo
Location: Lagos
Deadline: 26th January, 2022
Job Description
Looking for a suitable candidate to fill the role of Lead: TowerCo within the Supply Chain Management Function.
The role holder would be responsible for the management and governance of all TowerCo contracts.
Analysis of contract costs and optimization:
- Review and analysis of TowerCo contracts to identify cost optimization opportunities and improvement in contract terms
Monthly ordering, invoicing and TowerCo payment and reconciliation:
- Review site payment schedule from TowerCos ensuring alignment with the Finance and Networks teams
- Timely validation of sites schedules as per MasterTower Sharing Agreement (MTSD) for TowerCo payments
- Drive and monitor SLAs for quick validation of payments
- Preparation of all payment documents/ reports for TowerCos approval
Weekly & Monthly Reporting:
- Weekly and monthly reporting
- Validation and review of HQ performance deck
- Analyse and prepare detailed commentary and insights on financial results
Key KPI Tracking and Reporting:
- Ensure timely submission of month end Business Reviews
Key Requirements
- Graduate and/ or Post-Graduate degree in Business Administration, Economics and Finance
- Professional qualifications in Accounting (ACA).
- Advanced proficiency in the use of Microsoft Suite
- 5-7 years of relevant experience in FMCG or Telecoms industries
- Strong analytical communications and leadership skills
- Research and data gathering skills
- Details oriented
Visit: www.linkedin.com/jobs/view/lead-towerco-at-airtel-nigeria to apply
3 Job vacancies at Airtel Nigeria February 2022
(3) Retail Shop Manager – Lagos, Osun and Ekiti
Deadline: 30th January, 2022
Job Description:
Successful role holder would be responsible for implementing and monitoring service delivery strategy in their respective Showrooms and ensure that the customer base within their territory enjoys remarkable positive in-store experience complete with query resolution.
Key Responsibilities
Managing Showroom Financials:
- Track, manage and control stock movement within and out of assisgned warehouses
- Ensure availability of all company products and services in the Showroom
Asset Management:
- Manage all compay assets in the Showroom
- Ensure systems and equipments are in working conditions
- Escalate all Showroom facility issues for prompt resolution
Customer Experience/ Satisfaction:
- Relationship management; build strong relationships between Airtel and its customers
- Query Resolution & SLAs:
- Monitoring and ensuring adherence to all Showroom processes
- Ensure Showroom Agents have the required work tool/ accesses
- Ensure all Showroom queries are resolved within the approvd SLA
- Monitor turnaround time for all al queries/ enquiries and institute pricess improvements when required
Reporting:
- Daily, weekly and monthly reporting of all Showroom Financials.
Other Dimensions:
- Minimum of 4 direct reports (off roll Agents).
Key Requirements
- Minimum 2 years work experience in a customer service with working knowledge of customer admistration tools and industry software.
- Excellent problem solving skills
- Above average skills in Microsoft Office Suite
- Excellent oral and written communication skills
- Have a passion for customer satisfaction and service delivery
- Attention to detail.
Visit: www.linkedin.com/jobs/view/retail-shop-manager-at-airtel-nigeria to apply.
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Deacon Anekperechi Nworgu, a seasoned economist who transitioned into a chartered accountant, auditor, tax practitioner, and business consultant, brings with him a wealth of industry expertise spanning over 37 years.
