Blog

2018 Ongoing United Bank for Africa Plc (UBA) Graduate Trainee Recruitment 

OTHER JOB CONDITIONALITIES: 

2018 Ongoing United Bank for Africa Plc (UBA) Graduate Trainee Recruitment 

Core Responsibilities:

• On this job, you should be able to be 
• Proactive in  developing  client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction. In doing this, you should be able to accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
• Furthermore, you  have to deal with sales to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
• Others will include, engaging customers to cross sell bank products and services, increase product sales, and customer loyalty by maintaining good client relationship, Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
• Therefore, you must possess ability to accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard.
• You will also, ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
• Therefore you will ensure the following:
• Proper documentation for all new and existing accounts.
• Timely opening of new accounts on the system.
• Support branch sales and service team.
• Cheque book issuance and maintenance.
• Dormant account reactivation
• Meeter/Greeter

• Service improvement
• That all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.
• Service issues resolution:
• Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
• Follow up customers with pending cases, and keep him/her informed.
• Compile and publish customer satisfaction score daily
• Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff

2018 Ongoing United Bank for Africa Plc (UBA) Graduate Trainee Recruitment 

• Sound knowledge of Banking products and services
• Good understanding of the operational, credit and regulatory risks facing the business
• Business Development and acquisition

• Excellent customer service orientation
• High level of integrity
• Good verbal & written communication skills
• Selling skills
• Focused, Motivated & Results Oriented
• Paying attention to details
• Good interpersonal skills
• Fast and error-free processing
• Strong problem resolution skills
• Selling & Marketing Skills

2018 Ongoing United Bank for Africa Plc (UBA) Graduate Trainee Recruitment 

Method of Application

Ane

Deacon Anekperechi Nworgu, a seasoned economist who transitioned into a chartered accountant, auditor, tax practitioner, and business consultant, brings with him a wealth of industry expertise spanning over 37 years.