Ikeja Electricity Distribution Company (IKEDC) Recruiting New Service Supervisor

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Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria’s largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of Federal Government of Nigeria.

Ikeja Electricity Distribution Company (IKEDC) Recruiting New Service Supervisor

We are recruiting to fill the position below:

Job Title: New Service Supervisor

Loaction:
 Lagos
Reporting To: Customer Care Specialist, Business Unit
Job type: Full time

Role Purpose

  • Responsible for all major activation & maintenance processes in the customer lifecycle management in Ikeja Electric

Ikeja Electricity Distribution Company (IKEDC) Recruiting New Service Supervisor – Responsibilities

  • Customer Capture: Responsible for processes involved in setting up a new customer on Ikeja Electric platform(s). This includes authenticating customer details, assigning accounts, authenticating and assigning customer tariff class as recommended by stakeholders, initiating maintenance document to manage customer request as applicable in the company and uploading these details for subsequent processing by billing team.

Ikeja Electricity Distribution Company (IKEDC) Recruiting New Service Supervisor

  • Customer Maintenance:
  • Responsible for customer maintenance requests all through customer life cycle on the network. This includes:
    • Authenticating and validating all customer change requests (change of name, address, tariff etc.) these requests re captured using relevant platforms, authenticated and sent to billing team for subsequent processing 
    • Processing all requests with direct implication on the customer’s account status.
    • Initiating all status change requests and liaising with the Finance as well as the billing team to ensure that these requests are processed.
  • Book Management: Responsible for management of all customer account/meter books, KYC documents etc. This ensures that:
    • Account numbers re properly assigned to customers requesting for new setup based on DT and Feeder mapping
    • Customers do not have interwoven accounts.
    • New Customers re not given pre-existing accounts
    • Customers with high outstanding do not abandon accounts.
    • Proper accounts re created for metered customers requiring account separation

Ikeja Electricity Distribution Company (IKEDC) Recruiting New Service Supervisor

  • Customer Migration Management: Responsible for processes involved in the migration of customers from postpaid to prepaid platform. This involves:
    • Managing database of daily meter installations
    • Analyzing meter installation reports and flagging all exceptions
    • Initiating “stop-billing” process which ensures that new prepaid customers stop receiving postpaid bills
    • Liaising with the sister departments in computation of all customers outstanding for subsequent migration to the new prepaid platform
    • And ensuring that applications re processed timely
  • Reporting: Generate monthly reports on customer maintenance. This includes: New customer capture, Change of Name/Address, Tariff Reclassification requests, Account Reactivation and Account Suspension Requests.

Ikeja Electricity Distribution Company (IKEDC) Recruiting New Service Supervisor – Other responsibilities include:

  • Ensuring that only validated inputs submitted by ESRs/ESCs are forwarded to Billing for subsequent processing
  • And then, ensuring that relevant documents are raised in line with stipulated TATs for all customer requests
  • Ensuring that submission timelines are met within the billing cycle.

Ikeja Electricity Distribution Company (IKEDC) Recruiting New Service Supervisor – Minimum Qualifications

  • Relevant Bachelor Degree in any relevant field with minimum of 3-4 years relevant work experience within Energy, Banking, Telecoms industry.
Ikeja Electricity Distribution Company (IKEDC) Recruiting New Service Supervisor

Technical Competencies:

  • Proficiency in Microsoft office Suite (Word, Excel and Access)
  • Good Software skills.
  • Ability to easily understand and use computer software programs and tools needed to carry out job duties
  • Good Reporting Skills
  • Good Data Analytical Skills
  • Very strong attention for details
  • Good knowledge of company service and regulatory standards
  • Record keeping

Behavioral Competencies:

  • Ability to work well within team
  • Good interpersonal & communication skills
  • Ability to work within timeliness and meet deadlines.
  • Ability to work with little or minimal supervision
  • Good problem-solving skills
  • Good eye for details

Application Closing Date
12th February, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Ikeja Electricity Distribution Company (IKEDC) Recruiting New Service Supervisor

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