Graduate Customer Service Officers at UBA For  FCT, Makurdi, Lokoja & Ilorin

Graduate Customer Service Officers at UBA For  FCT, Makurdi, Lokoja & Ilorin – Relevant
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For  FCT, Makurdi, Lokoja & Ilorin.
As a matter of fact, the Job Objective is to ensure excellent quality banking
service to all customers, maintain contact with new and existing customers on
routine account management activities and to engage customers in cross selling
of the bank’s products and services including E-sales.

Graduate Customer Service Officers at UBA For  FCT, Makurdi, Lokoja & Ilorin

If you are qualified and interest to make a career
in this field UBA is recruiting to fill the vacant position shown below for
various locations:
  1. Job Title: Customer Service Officer
  2.  Reference No: UBAAbuja/NorthCentralCSO/FTO2018
  3. Location: Municipal Area Council – Abuja (FCT),
    Makurdi – Benue, Nigeria; Lokoja – Kogi, Ilorin – Kwara.
  4. Contract Type: Permanent
  5. Job Functions: Banking
  6. Industries: Financial Services

Graduate Customer Service Officers at UBA For  FCT, Makurdi, Lokoja & Ilorin

Graduate Customer Service Officers at UBA For  FCT, Makurdi, Lokoja & Ilorin

Role and Responsibilities:

Customer Relations Management/Sales:
  • Proactively develop client relationships, Accurately
    assess the risk profile, suitability and appropriateness of clients when
    marketing the banks products and services by maintaining an accurate and up to
    date call report, KYC database and Sale to prospective customers UBA’s
    E-banking products
  • Others include to ensure that the customer’s
    instructions are duly effected, proper and timely documentation for all new and
    existing accounts, support branch sales and service team and Meeter/Greeter.

  • Customer Service Ambassador to ensure service
    Improvement,Service Issues Resolution to ensure all customer queries
    are  resolved ‘on the spot’ ; escalate to
    BOM, issues that cannot be handled on the spot thereby follow up customers with
    pending cases, and keep him/her informed.

Requirements    
Educational Qualification:
  • Not less than  B.Sc. in any related discipline
  • Age  not more
    than 27 years

Experience (Optional):

  • Prior experience in banking operations is highly
    desirable
  • Relevant banking experience preferably supporting
    retail customers
  • Sales knowledge, skill & experience (added
    advantage)

Graduate Customer Service Officers at UBA For  FCT, Makurdi, Lokoja & Ilorin

Knowledge:

  • Sound knowledge of Banking products and services
  • Good understanding of the operational, credit and
    regulatory risks facing the business
  • Business Development and acquisition

Key Skills:
  • Excellent customer service orientation
  • High level of integrity
  • Good verbal & written communication skills
  • Selling skills
  • Focused, Motivated & Results Oriented
  • Paying attention to details
  • Good interpersonal skills
  • Fast and error-free processing
  • Strong problem resolution skills
  • Selling & Marketing Skills

Application Closing Date
11th May, 2018.

How to Apply

If you are Interested and qualified visit:
https://uba.jb.skillsmapafrica.com/Job/Index/20961 to apply online

Graduate Customer Service Officers at UBA For  FCT, Makurdi, Lokoja & Ilorin

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Graduate Customer Service Officers at UBA For  FCT, Makurdi, Lokoja & Ilorin